![]() Choose 1Password 7 > Settings or Preferences.If you’re using 1Password 7 for Mac and Safari Turn on “Offer to fill and save passwords” in the Autofill section.If you don’t see the 1Password icon in form fields when you visit websites, make sure it’s turned on: If 1Password isn’t saving or filling passwords on any website or you don’t see the 1Password icon in form fields Learn what to do if the 1Password browser extension doesn’t unlock when you unlock the 1Password app. If the 1Password browser extension doesn’t unlock when you unlock the 1Password app Learn what to do if you don’t see the 1Password icon in your browser’s toolbar. ![]() ![]() If you don’t see the 1Password icon in your browser’s toolbar Then open and unlock 1Password in your browser to see if the issue is resolved. If you’re still having trouble, restart your computer. To see if the issue has already been fixed in an update, update your browser and 1Password. If restarting 1Password didn’t help, try restarting your browser.Īfter you restart your browser, open and unlock 1Password in your browser to see if the issue is resolved. ![]() But I'm basing my remarks on 35 years of software development and management.At the top of the sidebar and choose Quit. I don't have any insider knowledge of Roger's software development process. So my guess is it will have to wait for a rolling bug fix release where there will be some significant regression testing. For server-side issues like this one, they will affect everyone and so are seldom applied unless it's something critical such as a security vulnerability.īroken functionality, which is the case here, calls for more extensive testing than would occur with a patch or hotfix. Patches and hotfixes get very focused testing, and are usually only sent to customers that have the specific problem. The cost and length of time increases in the same order, largely because of the amount of testing that is performed. Software releases generally follow the pattern of patches, hotfixes, rolling bug fixes, minor upgrades and major releases. Often, they won't know for a variety of reasons. So it's important to ask the rep when the fix is likely to be released. However, after "fixed" comes "tested" and then "released". A Customer Support rep looks at the status of a problem, sees it's been marked as fixed, and tells the customer that. This is a common source of frustration and misunderstanding. They might have fixed it, but the fix hasn't been released yet. Now it needs to work it's way out through the test and release pipeline.īut it sure would be nice if Rogers would give us regular status updates. The problem is likely already fixed in a development build. The fact that two weeks have gone by I think supports that theory. Now we are waiting on a release cycle that is significant enough to fix the problem properly and to undergo regression testing. Speaking as a former development manager, I suspect the most likely scenario is that someone tried to replace the password generation algorithm - maybe trying to make it stronger - and ended up breaking the Generate button. It might have been done in a patch release where adding a new message wasn't possible, so they picked the best fit.Īnyway, by this time Rogers Support should have been informed by Development as to the nature of the problem and at the very least have added a proper explanation to their Knowledge Base to share with customers who call, as well as posted something useful to the Community Forum. I suppose I can think of a reason for this too. So why not provide a better error message? And disable delete of passwords? Ok, I can envisage a scenario whereby the Outlook vulnerability is a particularly threat for application using IMAP and so a decision is made to disable the IMAP interface and also to disable the Generate button so users wouldn't try to create new passwords until the problem is fixed. Second, it doesn't explain why clicking Generate produces the error message it does. I had just been using my mail archival utility a week or two before, probably just before whatever happened happened.Īn Outlook security vulnerability doesn't explain why all app passwords (except the first) suddenly disappeared. When I noticed Outlook access was broken, I went to the page to generate a new password and discovered they all of them were missing except Thunderbird. ![]() Thunderbird was the first entry on my App Password page. I had four apps that were using passwords, Thunderbird, Outlook, a general backup utility and a mail archival utility. First of all, that vulnerability is specific to Outlook, and the app password feature is used for any app that needs access to Rogers Yahoo mail via the IMAP interface. ![]()
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